Frequently Asked Questions

How can we help you?

How does the 'Sign me in automatically' work?

The 'Sign me in automatically' is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.

What happens if I forget my password?

If you forget your password, please click on the 'Forgot your Password?' link of the front of the directory or on the sponsor login page. The password recovery email will be sent to the email address provided from your Contact Information. The email will contain a link which will redirect the user to the 'Manage Account' section, where the password can be updated.

How can I change my password?

After you are logged in, click on 'Account Settings' link, you will see the 'Current Password' field, type your current password in this field and your new password on the fields 'Password' and 'Retype Password', then hit the submit button.

Am I required to have an account to add items to the site?

Yes. In order to add any item, including Free items, to the directory you must have an account.

How can I sign up for an account?

To sign up as a sponsor go to the 'List With Us' link at top menu, select an item and level and click in 'SIGN UP' button. Fill out all fields, write down your username and password for future reference, choose the best payment gateway for you and follow the steps to finish the process. To sign up as a visitor go to 'Sign up | Login' link at top menu, fill out all fields and click in 'Create Account'.

Why am I receiving an 'Account Locked' message?

If you attempt to access your account and type in an incorrect password 5 times the account will lock for 1 hour. This is for security reasons.

What type of businesses are featured on this website?

This website was created to be a search portal for people looking for Black-owned businesses to support as well as for small businesses and Entrepreneurs who would not otherwise get support.

Who can provide content or articles for this website?

Anyone who has information or resources related to Black Business Matters. If you have information that you believe will help Black Businesses succeed, we welcome it regardless of race or color.

Why is this website only promoting Black businesses and not all businesses?

People of all nationalities can support the growth of the Black Business or any other community community. The goal is to help fill a gap missing in society for people that have a hard time getting the business help and support they need.

Do I need a website in order to list my business?

No. You do not. Users can search and find your business on this site with your free listing. However, you can upgrade to add more information to your listing for as little as $10 per month.

What is the advantage of listing my business on this site?

Now more than ever, people are looking for Black-owned businesses to support. This website is where they can be found.

How can I support Black Business?

There are a few ways to do so on this site. You can list your business if it is Black-owned. You can place a banner ad or sponsorship and those funds will help provide activities and resources that will help the Business Matters App community. You can search this site to locate a black owned business to patronize. You can provide helpful information or resources for Black-owned business owners.

What if I do not see my business category?

We tried to list the most common categories for professions and business including those businesses unique to Black-owned companies. If you do not see your category, please contact us and we will add it.

What if I no longer want to keep my listing?

We would hate to see you leave, but you can cancel your membership by logging into the dashboard and clicking on "Account" under your profile.

Do I have to add an image to my listing?

While you can create a listing without uploading an image, a picture really is worth 1000 words. We recommend using a high quality graphic that makes the best representation of your business. Image dimensions (sizes) can be found inside your listing account when uploading. Only businesses with images will be considered for featuring in prominent areas of the site or app.

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