Have The Happiest Home Remodel Customers

General Contractors are not typically perceived to be in the people business, but belive it or not it is far from true. People skills are crucial no matter what line of business you are in.  People skills involve more than friendly communication or charming banter. Even though the client may never pick up a hammer or lay a single tile, they like to feel like they are a part of the project. As a contractor, you can provide them this experience by the way you interact with them. After all, every business should seek to provide the best customer interaction possible. If you are a GC or provide any type of home improvement, etc. services, here are a few tips to help create the best possible customer experience with your company. It starts with communication.

1. Let clients know when and how they may be inconvenienced such as if there is going to be a lot of noise, or if there will be a lot of dust, etc. so they can make arrangements if they have kids, pets, or allergies.
2. Alert clients of any challenges or possible changes that may have to take place and offer possible solutions that "the client" can choose from. Don't make the decision on your own. For instance, don't substitute a blue paint if you run out of green. Let the client know, you ran out of green paint and ask the client what they would like to do. Clients may have solutions that can save you time and effort on the project. If they don't have any options, offer suggestions for "them" to select from.
3. Let clients know the mess or cleanup they can expect especially if you are working indoors. Don't leave a mess when you leave.
4. If you are working over multiple days, stack up your work utensils neatly when you leave for the day. Don't block any usable areas unnecessarily.
5. Keep a checklist of to-do items for the project. Review it with the customer each day. This keeps you organized and them organized.
6. Purchase all items required for the job and check to make sure you have them all at least one day prior to starting the job. Don't let having the wrong equipment, supplies, or tools be a reason for delay.
7. When assessing project and estimating costs, alert client of any additional work that could potentially lead to additional material and labor costs.
8. Give as accurate of a time estimate for completing the job. If you are working in multiple rooms, depending on the client's schedule they may have to arrange time when a particular room is available, which could also affect your schedule.

When it comes to your service oriented business don't allow customer service to be a forgotten art. Always look for simple ways you can enhance the customer experience. This will set you miles apart from your competition.